PRIVACY POLICY
SpecialtyAutomated’s privacy policy covers the collection and use of personal information that may be collected by SpecialtyAutomated anytime you interact with SpecialtyAutomated, such as when you visit our website, when you purchase SpecialtyAutomated products and services, or when you contact our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at SpecialtyAutomated, and we go to great lengths to protect it.
Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want SpecialtyAutomated to keep you up to date with SpecialtyAutomated news, software updates and the latest information on products and services, please contact us.
What information we collect
There are a number of situations in which your personal information may help us provide you with better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the SpecialtyAutomated products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We may also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
If you use a bulletin board or chat room on a SpecialtyAutomated website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. SpecialtyAutomated is not responsible for the personally identifiable information you choose to submit in these forums.
When we disclose your information
SpecialtyAutomated takes your privacy very seriously. Be assured that SpecialtyAutomated does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the SpecialtyAutomated group globally who will safeguard it in accordance with SpecialtyAutomated’s privacy policy. There are also times when it may be advantageous for SpecialtyAutomated to make certain personal information about you available to companies that SpecialtyAutomated has a strategic relationship with or that perform work for SpecialtyAutomated to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with SpecialtyAutomated’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the SpecialtyAutomated website. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
SpecialtyAutomated takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The SpecialtyAutomated Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the SpecialtyAutomated Online Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.
Integrity of your personal information
SpecialtyAutomated has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to update the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by contacting us.
Cookies and other technologies
As is standard practice on many corporate websites, SpecialtyAutomated’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. SpecialtyAutomated will not use the information collected to market directly to that person. We store all of this information in a secure database located in the United States.
Our companywide commitment to your privacy
As we said, SpecialtyAutomated takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to SpecialtyAutomated employees and strictly enforce privacy safeguards within the company. In addition, SpecialtyAutomated supports industry initiatives — such as the Online Privacy Alliance and TRUSTe — to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information. SpecialtyAutomated abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. You’ll find more information about the U.S. Department of Commerce Safe Harbor Program.
SpecialtyAutomated’s website has links to the sites of other companies. SpecialtyAutomated is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy questions
If you have questions or concerns about SpecialtyAutomated’s Customer Privacy Policy or data processing, please contact us. The SpecialtyAutomated Data Controller in your region will respond to your inquiry within 30 days.
If you do not want SpecialtyAutomated to keep you up to date with SpecialtyAutomated news, software updates and the latest information on products, please contact us.
SpecialtyAutomated reserves the right to update its privacy policy and website at any time. SpecialtyAutomated may update its privacy policy from time to time. When we change the policy in a material way a notice may be posted on our website along with the updated privacy policy.
Last updated 25 January 2011
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